Privacy Policy tmk4d

tmk4d ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices for collecting, processing, using and protecting personal information provided by users ("you", "member") when registering and using the tmk4d platform.

By registering an account, using any of our services or visiting the tmk4d website, you agree to be bound by the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to proceed with registration or use of the platform.

tmk4d collects various types of information depending on how you interact with our platform. This information falls into two main categories:

Information you provide directly:

• Full name, date of birth and gender
• Email address and mobile phone number
• Account username and password
• Identity card number (MyKad) for identity verification purposes
• Payment method information used (Touch 'n Go eWallet, DuitNow, FPX, or crypto assets)
• Full address (if required for verification)

Information collected automatically:

• Device IP address and browser information
• Usage data such as pages visited, session duration and actions taken within the platform
• Device information including operating system type and screen resolution
• Cookie data and similar tracking technologies
• Deposit and withdrawal transaction history
• Game activity logs for audit and dispute resolution purposes

Personal information collected is used solely for the following purposes:

• Identity verification and age control — ensuring every member is 21 years of age or older in line with our international licensing requirements
• Account management — creating, maintaining and protecting member accounts
• Financial transaction processing — handling deposits and withdrawals through supported payment methods
• Fraud prevention — identifying suspicious activity and protecting the integrity of the platform
• Regulatory compliance — fulfilling legal obligations related to anti-money laundering (AML) and know your customer (KYC) policies
• Customer support — providing assistance via live chat and email in Malay and English
• Service improvement — analysing usage patterns to improve the gaming experience
• Promotional communication — sending bonus information and platform updates (subject to your communication preferences)

tmk4d does not sell or disclose member personal information to third parties without your consent, except in the following circumstances:

• Technical service providers directly involved in platform operations (such as payment processors and cloud computing service providers) who are bound by strict confidentiality agreements
• Regulatory bodies and law enforcement when required by law or a valid court order
• Licensed game providers that require minimal session data for technical purposes and game integrity audits
• Parties to whom you have given explicit consent in writing or through your account settings

In all cases of data sharing, tmk4d ensures that the receiving party is bound by data protection obligations equivalent to our own standards.

tmk4d uses cookies and similar technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you visit our website.

The types of cookies we use include:

• Essential cookies — required for basic platform functions such as login sessions and account security
• Performance cookies — collect information about how members use the platform for improvement purposes
• Functional cookies — store your preferences such as language and display settings

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain functions within the tmk4d platform.

The security of member personal information is a top priority for tmk4d. We implement various technical and organisational measures to ensure your data is protected from unauthorised access, loss, destruction or disclosure.

The security measures we practise include:

• SSL/TLS encryption for all data transmission between clients and servers
• Passwords stored using hashing algorithms with unique salts
• 24/7 system monitoring to detect unusual activity or intrusion attempts
• Role-based access control (RBAC) for internal staff
• Regular security audits by independent parties
• An incident response plan that has been tested and documented

tmk4d retains member personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and regulatory requirements.

Generally:

• Active account data is retained for as long as your account is active and for a reasonable period after the account is closed
• Financial transaction records are retained to meet legal requirements relating to financial records
• Customer support communication logs are retained for a sufficient period to resolve any disputes
• Data that is no longer needed will be deleted or anonymised in accordance with appropriate security procedures

As a tmk4d member, you have certain rights regarding your personal information. We respect these rights and provide channels for you to exercise them:

To exercise any of the above rights, please contact our support team via live chat or send a written request to our support email address. We will process your request within a reasonable timeframe.

During the registration process, we carry out age verification as part of our KYC procedure. If we find that information has been provided by an individual who does not meet the age requirement, the account in question will be suspended immediately and all related information will be deleted.

Parents or guardians who are concerned that their dependent may have registered on our platform without authorisation are welcome to contact our support team immediately.

tmk4d reserves the right to update or modify this Privacy Policy at any time. Any material changes will be notified to registered members through:

• An in-platform notice during your next login session
• A notification email sent to your registered email address
• An update to the effective date at the top of this document

Continued use of the tmk4d platform after changes take effect is considered acceptance of the latest version of this Privacy Policy. We encourage you to check this page periodically to stay informed about our privacy practices.

If you have any questions, concerns or complaints regarding this Privacy Policy or our data protection practices, the tmk4d support team is ready to assist you.

You can reach us through the following methods:

• Live Chat 24/7 — available directly on the tmk4d platform, in Malay and English
• Email — [email protected]

We aim to respond to all privacy-related inquiries in a timely manner. For more complex requests such as data deletion or data export, please state your request clearly when contacting our team.